LIMITED WARRANTY POLICY
Cool Wizard Air Conditioning and Refrigeration (herinafter referred to as Cool Wizard) hereby warrants its equipment to the original purchaser, when installed by Cool Wizard or its authorized dealers. Warranty only covers factory defected units with the decision to repair or replace parts covered herein to be at the sole discretion of Cool WizardMini-Split Systems
Trosten / EcoAir / Pioneer / Lennox / Daikin
5 Years Compressor / 1 Year Parts
Portable / Window Systems / System Only Purchases
6 Months on Manufacturer's Defects OnlyAir Purifiers / Air Curtains
3 Months on Manufacturer's Defects OnlyTable / Ceiling / Standing / Wall Fans
30 Days on Manufacturer's Defects OnlyWarranty Exemptions & Notes
- All Split Systems must be serviced every three (3) months by Cool Wizard or its authorized dealers for all warranties to be honored. Failure to do so will render all warranties void.
- Installation of equipment must be done by either Cool Wizard or it's dealers or a certified technician for all warranties to be honored. Failure to provide certification of the installer along with proof of installation within 30 days of purchase when submitting a warranty claim will render all warranties void.
- Warranty does not cover damages resulting from electrical surges or power fluctuations / failure.
- Warranty does not cover manuals, packaging, fine cords, wiring or accessories such as remotes
- Warranty does not cover consumables such as batteries
- Warranty does not cover service, maintenance or installation of equipment.
- Warranty does not cover normal wear and tear of Products or parts
- Any accidental or natural damages, negligence and misuse, improper or poor maintenance, alterations and modifications, repairs by unqualified persons, installation by unlicensed persons or contractors, installations that do not take place within 30 days of purchase date, any other damages caused by acts of God, poor environmental conditions such contamination by high levels of salt or chemicals in the air, under sizing, over sizing, improper matching or improper selection of the equipment for the required application will render this warranty void.
- Removal or alterations to the factory applied serial number will render this warranty void.
- Cool Wizard reserves the right to repair or replace the Product or relevant part with the same or equivalent product or part, rather than repair it.
- Any labor costs and/or the costs for the supplies or materials used or purchased in the field for the replacement of the defective part remain the responsibility of the owner. No other costs, involved in diagnosis, transportation, servicing, repair, replacement, installation, removal, shipping, etc., are to be covered under this warranty.
- Replaced products or parts shall carry the same warranty, for a period covering only the remainder of the original warranty period applicable for the entire product, in which the product or part has been replaced.
- Shipping charges for any replacement part are the responsibility of the owner. In addition, Cool Wizard reserves the right to demand for the defective part to be returned to Cool Wizard, freight prepaid, before a replacement part can be sent out
Sarah Mohammed –
Delivery was next day and installation guidance was excellent. Very professional company.
Leah M –
The WiFi app works really good. I does turn it on before reaching home.
Marcus T –
Cool Wizard demonstrated the unit in store before I purchased and honestly that sell me immediately.
Lisa Baptiste –
Bought accessories together with the AC and everything was available same time. Great service.
Candice R –
The optional window kit made setup much easier and cleaner looking. Worth buying together.
Jen –
Place cooling nice nice yes. No regrets at all.
Natasha –
Cooling my studio apartment with no issues at all.
Ryan Mohammed –
Been using this portable almost daily and still no issues at all. Very reliable unit.
Michelle F –
They helped me select the correct portable unit based on room size instead of trying to upsell me. Respect for that.
Marcia Joseph –
Trosten portable AC delivers consistent cooling and is energy-efficient. I’m impressed with the performance and reliability
Maria R –
Real happy with this buy. Apartment freezing cold now.
Crystal Singh –
The Trosten 14,000 BTU Portable AC performs well and cools the room efficiently. The WiFi feature is a useful addition, although the initial setup required some patience. Overall, a dependable unit that delivers on its promises.
Alana –
Cooling performance excellent once the room close up properly. Very satisfied overall.
India Ramsaroop –
10/10 would recommend, easy to set up, convenient and I loving the Wifi feature
Ria Ramlal –
Excellent cooling performance from the Trosten portable AC. It runs quietly, breeze strong, and I appreciate the convenience of moving it between rooms. And that Wifi feature is five stars, highly recommend.
Ryan Singh –
Trosten portable handle de heat like a champ. I could move it easy, and it doh run up meh current too bad
Kareem Phillip –
You know these days have a different heat and I was looking for something temporary for my office. Saw Cool Wizard advertising these Portable units, I say let me go check it out and well boy that was a good decision. The Trosten portable AC is reliable, quiet, and effective. It cools my office quickly and maintains a steady temperature.
Danny Ramkhelewan –
With this heat lately, this Trosten save the day. The whole family enjoying the cool air, and the portable design makes it easy to move wherever we need it. We very satisfied with it
Mary Ramdeen –
I’ve used a few portable AC units before, and this one stands out. Good cooling power, simple controls, and the WiFi feature is genuinely useful. It can be a little noticeable when running at full speed, but that’s expected with most portable units.
Frederick Abraham –
No joke, this thing cooling proper! I put it in the bedroom and within a short while the place feeling like a fridge. The WiFi control sweet too—just open the app and done. Would definitely recommend to anybody looking for a portable AC.
Nathan Sooknarine –
Perfect for apartment living. It cools the space effectively and doesn’t take up too much room. Installation was straightforward, though the exhaust hose can be a little bulky near the window.
Aaron Saroop –
Working from home in Trinidad’s heat can be challenging, so I decided to invest in the Trosten 14,000 BTU model. The cooling power has been excellent, keeping my office comfortable during long workdays. I particularly appreciate the scheduling feature through the app, which helps manage energy usage. The only reason I’m not giving it 5 stars is that the fan can be somewhat noticeable during virtual meetings, but the cooling definitely compensates.
Dev –
Best portable AC on the market right now yes. Cooling real serious.
Tia –
The fact that this runs on regular 110v was the main reason I bought it. Cooling stronger than expected too.
Kevon –
Real beast of a portable AC. My bedroom freezing cold now.
Zion –
I compared this against other portable units and this one bigger, stronger and cooling way better.
Kareem –
Real good buy for renters. No complicated installation and cooling proper proper.
Jerome Ali –
Staff explained clearly that this is an on/off system and not inverter. Appreciate the honesty before purchasing.
Shane –
Real impressed with how quickly this unit cools. Strong airflow and quiet enough for sleeping.
Denzil –
Trosten really build this portable properly yes. Solid quality all around.
Vishanna Seenath –
The R32 refrigerant was one of the reasons I chose this unit over others. Cooling excellent.
Amanda –
Customer service after sale was excellent. They even checked in after delivery to ensure everything working properly.
Kyle R –
Best part is I can move it from office to bedroom whenever needed. Real convenient.
Ravi –
Cooling stronger than my previous portable and this one only using regular current.
Luis Baptiste –
Fast delivery, easy setup and cooling excellent.
Corey B –
Honestly this portable cooling harder than some split units I experienced.
Priya Naidoo –
Excellent support from the Cool Wizard team. They explained accessories, servicing and maintenance clearly.
Travis –
Working like a boss yes. Breeze cold cold.