LIMITED WARRANTY POLICY
Cool Wizard Air Conditioning and Refrigeration (herinafter referred to as Cool Wizard) hereby warrants its equipment to the original purchaser, when installed by Cool Wizard or its authorized dealers. Warranty only covers factory defected units with the decision to repair or replace parts covered herein to be at the sole discretion of Cool WizardMini-Split Systems
Trosten / EcoAir / Pioneer / Lennox / Daikin
5 Years Compressor / 1 Year Parts
Portable / Window Systems / System Only Purchases
6 Months on Manufacturer's Defects OnlyAir Purifiers / Air Curtains
3 Months on Manufacturer's Defects OnlyTable / Ceiling / Standing / Wall Fans
30 Days on Manufacturer's Defects OnlyWarranty Exemptions & Notes
- All Split Systems must be serviced every three (3) months by Cool Wizard or its authorized dealers for all warranties to be honored. Failure to do so will render all warranties void.
- Installation of equipment must be done by either Cool Wizard or it's dealers or a certified technician for all warranties to be honored. Failure to provide certification of the installer along with proof of installation within 30 days of purchase when submitting a warranty claim will render all warranties void.
- Warranty does not cover damages resulting from electrical surges or power fluctuations / failure.
- Warranty does not cover manuals, packaging, fine cords, wiring or accessories such as remotes
- Warranty does not cover consumables such as batteries
- Warranty does not cover service, maintenance or installation of equipment.
- Warranty does not cover normal wear and tear of Products or parts
- Any accidental or natural damages, negligence and misuse, improper or poor maintenance, alterations and modifications, repairs by unqualified persons, installation by unlicensed persons or contractors, installations that do not take place within 30 days of purchase date, any other damages caused by acts of God, poor environmental conditions such contamination by high levels of salt or chemicals in the air, under sizing, over sizing, improper matching or improper selection of the equipment for the required application will render this warranty void.
- Removal or alterations to the factory applied serial number will render this warranty void.
- Cool Wizard reserves the right to repair or replace the Product or relevant part with the same or equivalent product or part, rather than repair it.
- Any labor costs and/or the costs for the supplies or materials used or purchased in the field for the replacement of the defective part remain the responsibility of the owner. No other costs, involved in diagnosis, transportation, servicing, repair, replacement, installation, removal, shipping, etc., are to be covered under this warranty.
- Replaced products or parts shall carry the same warranty, for a period covering only the remainder of the original warranty period applicable for the entire product, in which the product or part has been replaced.
- Shipping charges for any replacement part are the responsibility of the owner. In addition, Cool Wizard reserves the right to demand for the defective part to be returned to Cool Wizard, freight prepaid, before a replacement part can be sent out
Mario M –
If you’re renting and want to keep cool, this right here is for you. No need to have a 220 plug and this is keeping me cool just like a big unit.
Zion –
Cooling proper yes. Working like a boss in my small room.
Corey B –
Cooling my 120 sqft bedroom very comfortably.
Kevon –
Small unit but real effective once the room close up properly.
Michelle F –
Excellent temporary solution while waiting on renovations to complete.
Tia –
Real convenient AC. I move it between bedroom and office easy.
Candice R –
Honestly cools better than I expected for a portable unit.
Jen –
Real good buy for anybody renting. No complicated installation.
Darren M –
Good cooling performance once you understand the limitations of portable units. Staff explained everything properly before purchase.
Winston Lall –
The unit works efficiently and keeps my bedroom nice and chilly. Set-up was straightforward, though the hose give me a lil’ fight at first. Overall, a solid four-star product.
Kareem –
Bought this for a studio apartment and it handling the space perfectly.
Sarah Mohammed –
Nice portable AC and the 110v plug was exactly what I needed.
Amanda –
They explained clearly that this portable model isn’t an inverter and how the compressor cycling works. Very honest and professional company.
Shivanand Ragoonanan –
Real impressed with the delivery speed yes. Needed something urgently for my apartment and Cool Wizard sorted me out fast fast.
Dev –
Perfect for my one bedroom apartment. Plug in and cool down the room fast fast.
Lisa Baptiste –
Great service from the office staff and technicians. Very informative people.
Jessie-Ann Peters –
Portable AC easy to move around , cool down my room quick. Lil noisy, but manageable
Sherry-Ann Charles –
Cooling power is solid, and the noise level is low enough for comfortable use. Only lil’ issue was the manual, but once I figure it out, smooth sailing.
Jude Agostini –
I am impressed with the Adina unit’s efficiency. It cools quickly, runs quietly, and is easy to maintain. Five stars, excellent choice for home use…especially if you don’t want something permanent
Keisha St.Clair –
Good little portable unit for apartment living.
Ravi –
Bought this because I renting and can’t install a split unit. Best decision honestly.
Natasha R –
The team actually demonstrated the unit in the showroom before I purchased. That gave me confidence because I could feel the cooling myself.
Marcus T –
Very good customer service. They explained clearly that this unit works best in rooms under 150 sqft. Cooling excellent once you use it in the right space.
Leah M –
The optional window kit made installation much cleaner and easier. Glad I purchased it together.
Shane –
Real good for temporary situations. I using this while renovating and it keeping the room comfortable.
Jerome Ali –
At first I thought the unit wasn’t working properly because the compressor kept coming on and off. I contacted Cool Wizard and they explained that this is how the thermostat cycles on an on/off system. After understanding how it works, everything made sense and the cooling has been excellent. Customer service was patient and helpful throughout.
Priya Naidoo –
I originally thought the AC wasn’t cooling properly because after five minutes the room still felt warm. I called the company and they explained that portable units need a little time and work best in enclosed smaller spaces. After letting it run properly, the room got nice and cold. Appreciate the guidance and honesty from the staff.
Alana –
Noise level acceptable for sleeping honestly. Not silent but manageable.
Vishanna Seenath –
Customer service was excellent. They answered every question and even demonstrated how to install the hose properly.
Kyle R –
The 110v plug was a lifesaver because my apartment only has regular outlets.
Denzil –
Breeze cold cold yes.
Maria R –
The window kit accessory definitely worth adding. Makes the setup look much cleaner.
Travis –
The portability is the best part honestly. Easy to move around when needed.
K.P. –
Place cooling nice nice now. No regrets.
Ryan Mohammed –
The staff recommended this specifically because my room was under 150 sqft and they were correct. Cooling performance excellent.
Ameer Mohammed –
Delivery was way quicker than I expected. Ordered in the morning and received the unit by the following day. Customer service kept me updated throughout too.
Karen Mendez –
I appreciated that the staff actually listened to what I needed instead of trying to upsell me to a more expensive unit. I explained the room size and my budget and they recommended this portable model immediately. Turns out it was exactly the correct choice for my space and usage. Honest companies hard to find these days.
Glenda Seetahal –
The team asked proper questions about the room size, sunlight and whether I renting before recommending a unit. They could’ve easily tried to push a split system, but instead recommended this because it suited my situation better. Cooling excellent and customer service top tier.
Luis Baptiste –
Real solid portable unit yes. Customer service after sale was impressive too.