LIMITED WARRANTY POLICY
Cool Wizard Air Conditioning and Refrigeration (herinafter referred to as Cool Wizard) hereby warrants its equipment to the original purchaser, when installed by Cool Wizard or its authorized dealers. Warranty only covers factory defected units with the decision to repair or replace parts covered herein to be at the sole discretion of Cool WizardMini-Split Systems
Trosten / EcoAir / Pioneer / Lennox / Daikin
5 Years Compressor / 1 Year Parts
Portable / Window Systems / System Only Purchases
6 Months on Manufacturer's Defects OnlyAir Purifiers / Air Curtains
3 Months on Manufacturer's Defects OnlyTable / Ceiling / Standing / Wall Fans
30 Days on Manufacturer's Defects OnlyWarranty Exemptions & Notes
- All Split Systems must be serviced every three (3) months by Cool Wizard or its authorized dealers for all warranties to be honored. Failure to do so will render all warranties void.
- Installation of equipment must be done by either Cool Wizard or it's dealers or a certified technician for all warranties to be honored. Failure to provide certification of the installer along with proof of installation within 30 days of purchase when submitting a warranty claim will render all warranties void.
- Warranty does not cover damages resulting from electrical surges or power fluctuations / failure.
- Warranty does not cover manuals, packaging, fine cords, wiring or accessories such as remotes
- Warranty does not cover consumables such as batteries
- Warranty does not cover service, maintenance or installation of equipment.
- Warranty does not cover normal wear and tear of Products or parts
- Any accidental or natural damages, negligence and misuse, improper or poor maintenance, alterations and modifications, repairs by unqualified persons, installation by unlicensed persons or contractors, installations that do not take place within 30 days of purchase date, any other damages caused by acts of God, poor environmental conditions such contamination by high levels of salt or chemicals in the air, under sizing, over sizing, improper matching or improper selection of the equipment for the required application will render this warranty void.
- Removal or alterations to the factory applied serial number will render this warranty void.
- Cool Wizard reserves the right to repair or replace the Product or relevant part with the same or equivalent product or part, rather than repair it.
- Any labor costs and/or the costs for the supplies or materials used or purchased in the field for the replacement of the defective part remain the responsibility of the owner. No other costs, involved in diagnosis, transportation, servicing, repair, replacement, installation, removal, shipping, etc., are to be covered under this warranty.
- Replaced products or parts shall carry the same warranty, for a period covering only the remainder of the original warranty period applicable for the entire product, in which the product or part has been replaced.
- Shipping charges for any replacement part are the responsibility of the owner. In addition, Cool Wizard reserves the right to demand for the defective part to be returned to Cool Wizard, freight prepaid, before a replacement part can be sent out
K. Ali –
Wasn’t sure if a window unit would be enough but this one surprise me. Cooling strong, operation quiet and my bill didn’t jump like I expected.
S. Ramnarine –
Installed this in a converted container office on our property and it cooling the space with no problem at all. Even in the midday heat the room stays comfortable and the current bill still reasonable.
Joanne Ali –
Best ting I invest in dis year! Window unit small but powerful, cool down meh bedroom quick Five yes, cause I cyah complain at all
J.P. –
Working like a boss. Real cold, real quiet and saving money too. Couldn’t ask for more.
Margaret Thomas –
I discovered Cool Wizard’s window AC units through a social media post. The product lived up to the hype, efficient cooling, quiet operation, and professional service
W. Mottley –
Excellent replacement unit. Performs extremely well. Service was also top tier.
Shawn Singh –
I recently purchased a window AC unit from Cool Wizard, and the experience was excellent. The sales team helped me choose the right size for my space, and the pricing was very reasonable.
Candace Ramlal –
At first I was very skeptical about the Trosten brand, however the reps at Cool Wizard were very understanding, patient and answered all my concerns. I must say after purchase of my window unit this is by far the most reliable and durable brand.
James Charran –
The window unit cools my room real nice, breeze strong and steady. Only lil issue is it give me some trouble to set up at first, but once I get it fix, everything workin smooth. Overall, I’m satisfied and would recommend it…..Cool Wizard service was pleasant and helpful.
Priya Mathura –
I visited the Cool Wizard showroom after hearing about their window units. The staff explained the options clearly, and I left with the perfect unit for my home. Excellent service and product quality.
Lexi Manwah –
Smooth transaction, quick delivery, and excellent cooling performance.
Avril Joseph –
I appreciate the convenience of online ordering. Product quality is top notch.
D. –
Nah this unit real solid. Cooling proper and not killing the current bill either.
Kevon –
Real impressed with this unit. Put it inside my food container setup and it keeping the place freezing cold whole day. Working like a boss yes.
Ryan Mohammed –
Had this unit installed in my master bedroom since 2022 and it still performing great. It gets the room gets cool very quickly.
Natasha Singh –
I got the Trosten wifi hub with this and the feature is more useful than I expected. Everything is automated to ensure the temp is always right and comfortable when I get home. Very satisfied with the purchase and advice.
Darren M –
Bought this unit for my yacht cabin and honestly it exceeded expectations. Cooling is fast, operation quiet, and power consumption is low while docked. Perfect fit for the space.