LIMITED WARRANTY POLICY
Cool Wizard Air Conditioning and Refrigeration (herinafter referred to as Cool Wizard) hereby warrants its equipment to the original purchaser, when installed by Cool Wizard or its authorized dealers. Warranty only covers factory defected units with the decision to repair or replace parts covered herein to be at the sole discretion of Cool WizardMini-Split Systems
Trosten / EcoAir / Pioneer / Lennox / Daikin
5 Years Compressor / 1 Year Parts
Portable / Window Systems / System Only Purchases
6 Months on Manufacturer's Defects OnlyAir Purifiers / Air Curtains
3 Months on Manufacturer's Defects OnlyTable / Ceiling / Standing / Wall Fans
30 Days on Manufacturer's Defects OnlyWarranty Exemptions & Notes
- All Split Systems must be serviced every three (3) months by Cool Wizard or its authorized dealers for all warranties to be honored. Failure to do so will render all warranties void.
- Installation of equipment must be done by either Cool Wizard or it's dealers or a certified technician for all warranties to be honored. Failure to provide certification of the installer along with proof of installation within 30 days of purchase when submitting a warranty claim will render all warranties void.
- Warranty does not cover damages resulting from electrical surges or power fluctuations / failure.
- Warranty does not cover manuals, packaging, fine cords, wiring or accessories such as remotes
- Warranty does not cover consumables such as batteries
- Warranty does not cover service, maintenance or installation of equipment.
- Warranty does not cover normal wear and tear of Products or parts
- Any accidental or natural damages, negligence and misuse, improper or poor maintenance, alterations and modifications, repairs by unqualified persons, installation by unlicensed persons or contractors, installations that do not take place within 30 days of purchase date, any other damages caused by acts of God, poor environmental conditions such contamination by high levels of salt or chemicals in the air, under sizing, over sizing, improper matching or improper selection of the equipment for the required application will render this warranty void.
- Removal or alterations to the factory applied serial number will render this warranty void.
- Cool Wizard reserves the right to repair or replace the Product or relevant part with the same or equivalent product or part, rather than repair it.
- Any labor costs and/or the costs for the supplies or materials used or purchased in the field for the replacement of the defective part remain the responsibility of the owner. No other costs, involved in diagnosis, transportation, servicing, repair, replacement, installation, removal, shipping, etc., are to be covered under this warranty.
- Replaced products or parts shall carry the same warranty, for a period covering only the remainder of the original warranty period applicable for the entire product, in which the product or part has been replaced.
- Shipping charges for any replacement part are the responsibility of the owner. In addition, Cool Wizard reserves the right to demand for the defective part to be returned to Cool Wizard, freight prepaid, before a replacement part can be sent out
Darren –
Bought this during covid time and honestly it still working perfect up to now. Best purchase I make for the house.
Nylah Rampersad –
This UV purifier really good, I doh sneeze so much anymore. Only ting is the filter lil pricey to change, but overall I satisfied.
Lisa Baptiste –
Bought one for the office and everybody notice the difference. Place feeling cleaner and fresher whole day.
Priya –
Really good investment for anybody with allergies. Air feels cleaner within a few hours.
Candice –
Place smelling way fresher after cooking now. Big help in the apartment.
Jen –
Worth it yes. Especially during Sahara season.
K.P. –
Sahara dust does normally mash up meh sinus but since using this purifier I breathing way easier.
Alana –
We buy this after covid and keep using it ever since. Still running strong up to today.
D. Ramnarine –
The UV-C feature was the main reason I buy this and so far I very satisfied with the performance.
Joshua Gopie –
I didn’t expect much, but this purifier surprise me. It pull out all kind of dust and scent from the place. I feel like I could breathe better now. Real good buy, doh sleep on it!
Kevon –
Honestly worth every cent. Comparable purifiers was way more expensive and this one performing excellent.
Zion –
The amount of dust this thing pull from the room is crazy. Filter does get dirty fast because it actually working.
Sandra Babwah –
I would 100% recommend the Trosten Air Purifier, out of all I’ve seen and tried this one is by far the best…..works perfectly
Stephon Maraj –
Placed my order through their website, received it two days after so far it works fine.
Anisa Ramdial –
The Plasma Ion Purifier delivers exceptional performance. It noticeably reduces dust and odors, and the air feels lighter and cleaner.
Melissa Ali –
Real difference in the room yes. Air smelling fresher and less dust collecting on furniture.
Andre M. –
We have dogs inside and the purifier helping alot with pet fur and smell. Working like a boss.
Sarah Mohammed –
I suffer with sinus problems whole year round and this definitely help reduce it. Sleeping much better now.
Ravi S. –
Nice purifier overall wish they had a bigger version. Unit still cleaning the air good though.
Maria R. –
Since using this I not waking up congested every morning again. Big improvement for me.
Shane –
Real solid purifier. Filter easy to change and Cool Wizard always have replacement stock when I need it.
Natasha –
I use this in my salon and customers always saying the place feeling fresh and comfortable.
J.P. –
The good and bad display not precise but still good for measure. the purifier itself definitely helping with dust.
Jerome –
Good purifier overall and customer service was helpful when I had questions about the filters.
Tia –
Nah this purifier serious yes. Sahara dust not affecting me like before.
Mervyn –
Reduction in mold smell was immediate after running this in the bedroom for a few days.
Leah M –
Easy setup, quiet operation and doesn’t take up much space. Very satisfied.
R. Singh –
Air quality display not always accurate because it could only sense what around it at the time but the purifier itself definitely helping with allergies and dust.
Kyle R. –
Customer service excellent and delivery was quick. Product doing exactly what it supposed to do.
Amanda –
Since buying this purifier the house not smelling musty anymore and the kids sneezing less too.
Travis –
Real good product. Quiet, effective and easy to maintain.
K. Ali –
Been using this for almost 4 years now and still no issues. Just changing filters regularly.
Rita Samlal –
Strong performance and easy to operate. It’s a worthwhile investment for maintaining a clean and healthy environment.
Dev –
Real happy with this buy. Place feeling cleaner and cooler somehow too.