LIMITED WARRANTY POLICY
Cool Wizard Air Conditioning and Refrigeration (herinafter referred to as Cool Wizard) hereby warrants its equipment to the original purchaser, when installed by Cool Wizard or its authorized dealers. Warranty only covers factory defected units with the decision to repair or replace parts covered herein to be at the sole discretion of Cool WizardMini-Split Systems
Trosten / EcoAir / Pioneer / Lennox / Daikin
5 Years Compressor / 1 Year Parts
Portable / Window Systems / System Only Purchases
6 Months on Manufacturer's Defects OnlyAir Purifiers / Air Curtains
3 Months on Manufacturer's Defects OnlyTable / Ceiling / Standing / Wall Fans
30 Days on Manufacturer's Defects OnlyWarranty Exemptions & Notes
- All Split Systems must be serviced every three (3) months by Cool Wizard or its authorized dealers for all warranties to be honored. Failure to do so will render all warranties void.
- Installation of equipment must be done by either Cool Wizard or it's dealers or a certified technician for all warranties to be honored. Failure to provide certification of the installer along with proof of installation within 30 days of purchase when submitting a warranty claim will render all warranties void.
- Warranty does not cover damages resulting from electrical surges or power fluctuations / failure.
- Warranty does not cover manuals, packaging, fine cords, wiring or accessories such as remotes
- Warranty does not cover consumables such as batteries
- Warranty does not cover service, maintenance or installation of equipment.
- Warranty does not cover normal wear and tear of Products or parts
- Any accidental or natural damages, negligence and misuse, improper or poor maintenance, alterations and modifications, repairs by unqualified persons, installation by unlicensed persons or contractors, installations that do not take place within 30 days of purchase date, any other damages caused by acts of God, poor environmental conditions such contamination by high levels of salt or chemicals in the air, under sizing, over sizing, improper matching or improper selection of the equipment for the required application will render this warranty void.
- Removal or alterations to the factory applied serial number will render this warranty void.
- Cool Wizard reserves the right to repair or replace the Product or relevant part with the same or equivalent product or part, rather than repair it.
- Any labor costs and/or the costs for the supplies or materials used or purchased in the field for the replacement of the defective part remain the responsibility of the owner. No other costs, involved in diagnosis, transportation, servicing, repair, replacement, installation, removal, shipping, etc., are to be covered under this warranty.
- Replaced products or parts shall carry the same warranty, for a period covering only the remainder of the original warranty period applicable for the entire product, in which the product or part has been replaced.
- Shipping charges for any replacement part are the responsibility of the owner. In addition, Cool Wizard reserves the right to demand for the defective part to be returned to Cool Wizard, freight prepaid, before a replacement part can be sent out
Denzil –
Small room cooling fast fast. Trosten doing the job proper.
Savita Singh –
Real good unit! Trosten mini-split does cool down fast and it quiet. I happy with it, only ting is the remote lil tricky to figure out at first. Other than that, solid performance…… I would recommend it
Kareem –
Place freezing nice nice. No regrets at all.
Travis –
Everything working smooth smooth. Room getting cold in minutes.
Jason Dean –
Trosten mini-split save meh life oui. Whole dry season I sleeping comfortable, no sweat, no heat. The ting efficient and doh run up meh light bill bad. Real value for money.
Vishanna Seenath –
A friend recommended Cool Wizard’s TrostenAC units, and I’m glad I listened. The purchase was easy, installation efficient, and the cooling performance excellent.
Anna Marie Williams –
I installed the Nexus in my office and productivity went up instantly. No more sweating through meetings. It cools fast and doesn’t spike the electricity bill.
Andre Ramnarine –
I was worried about installation, but the process was quick and easy. The unit looks modern, runs quietly, and the cooling power is impressive. Worth every cent.
Kyle Rambally –
The Nexus system combines sleek design with practical functionality. Customers visiting our showroom often compliment the comfortable environment, which reflects positively on our business.
Dhana Ramsumair –
Honestly, I didn’t expect much, but the Nexus surprised me. Easy to use, cools fast, and my electricity bill didn’t skyrocket. Solid buy.
Zion Peters –
From the time I install it, I know I make the right choice. Cool Wizard recommend it, and they wasn’t wrong. Place cool cool, service top notch.
David Mustapha –
Love this AC! It cools my room in minutes and I barely notice it’s on. Super easy to use too.
Shaquille James –
Trosten Nexus cool down the place nice nice. The fellas who install it real professional, answer all meh questions. Customer service call after to check in too.
Shivanand Ragoonanan –
Energy efficiency on the unit is commendable, and the system runs quietly – loving the WIFI, easy setup. Installation was smooth, and the technicians were knowledgeable. Customer service was attentive, though scheduling could have been a bit faster.
Luis Baptiste –
From the time the crew reach, they handle business fast fast. Customer service real pleasant too, they call to make sure everything good and AC cooling sweet
Suzie Bedassie –
Great AC overall. Installers were quick and explained how to use the smart features. Customer service checked in afterward, which made me feel valued.
Tia –
Working real good yes. Current bill even better than before.
R. James –
Nah this AC cold bad bad. Sleep comfortable whole night now.
Alana –
Real happy with this purchase. Quiet and cooling sweet.
K.P. –
Cooling proper proper. WiFi feature real convenient too.
Shane –
Real solid unit. Quiet and not running up meh light bill.
Jen –
Best investment for the dry season oui.
Troy –
Lennox NOTHING! I am really happy that at least one AC company in central still cares to provide quality units. This brand is very good.
Ameer Mohammed –
Really happy with this AC. The installers were friendly and explained everything clearly. Customer service even called to make sure I was satisfied. Only reason I didn’t give 5 is because the Wifi feature takes a little getting used to.
Mervyn –
Installers come and handle business fast. AC working like a boss.