LIMITED WARRANTY POLICY
Cool Wizard Air Conditioning and Refrigeration (herinafter referred to as Cool Wizard) hereby warrants its equipment to the original purchaser, when installed by Cool Wizard or its authorized dealers. Warranty only covers factory defected units with the decision to repair or replace parts covered herein to be at the sole discretion of Cool WizardMini-Split Systems
Trosten / EcoAir / Pioneer / Lennox / Daikin
5 Years Compressor / 1 Year Parts
Portable / Window Systems / System Only Purchases
6 Months on Manufacturer's Defects OnlyAir Purifiers / Air Curtains
3 Months on Manufacturer's Defects OnlyTable / Ceiling / Standing / Wall Fans
30 Days on Manufacturer's Defects OnlyWarranty Exemptions & Notes
- All Split Systems must be serviced every three (3) months by Cool Wizard or its authorized dealers for all warranties to be honored. Failure to do so will render all warranties void.
- Installation of equipment must be done by either Cool Wizard or it's dealers or a certified technician for all warranties to be honored. Failure to provide certification of the installer along with proof of installation within 30 days of purchase when submitting a warranty claim will render all warranties void.
- Warranty does not cover damages resulting from electrical surges or power fluctuations / failure.
- Warranty does not cover manuals, packaging, fine cords, wiring or accessories such as remotes
- Warranty does not cover consumables such as batteries
- Warranty does not cover service, maintenance or installation of equipment.
- Warranty does not cover normal wear and tear of Products or parts
- Any accidental or natural damages, negligence and misuse, improper or poor maintenance, alterations and modifications, repairs by unqualified persons, installation by unlicensed persons or contractors, installations that do not take place within 30 days of purchase date, any other damages caused by acts of God, poor environmental conditions such contamination by high levels of salt or chemicals in the air, under sizing, over sizing, improper matching or improper selection of the equipment for the required application will render this warranty void.
- Removal or alterations to the factory applied serial number will render this warranty void.
- Cool Wizard reserves the right to repair or replace the Product or relevant part with the same or equivalent product or part, rather than repair it.
- Any labor costs and/or the costs for the supplies or materials used or purchased in the field for the replacement of the defective part remain the responsibility of the owner. No other costs, involved in diagnosis, transportation, servicing, repair, replacement, installation, removal, shipping, etc., are to be covered under this warranty.
- Replaced products or parts shall carry the same warranty, for a period covering only the remainder of the original warranty period applicable for the entire product, in which the product or part has been replaced.
- Shipping charges for any replacement part are the responsibility of the owner. In addition, Cool Wizard reserves the right to demand for the defective part to be returned to Cool Wizard, freight prepaid, before a replacement part can be sent out
Karen Mendez –
If you want value for your money, this is it right here…don’t look any further
Johnathan Singh –
Everything was top tier
Michelle F –
The amount of cooling you getting for the price is excellent. I compared several brands before buying and the Adina stood out.
Larry Scott –
Adina real good buy. The installers pleasant and professional, and customer service call me after to make sure I happy. Only ting is installation take lil longer than I expect, but breeze cool cool now.
Leah M –
The Adina definitely feels like a premium unit without the premium price. Quiet operation and cooling strong.
Zion –
Real solid AC. Quiet, efficient and not running up meh current bill bad.
K. Peters –
Real good AC overall and cooling strong. Just be aware it doesn’t come with a plug included. Had to get one after installation.
D. Ali –
One of the quieter units I’ve owned. Perfect for sleeping.
Amanda –
Professional company from sales straight down to installation.
Candice R –
Customer service was very patient explaining the difference between the regular series and the Adina series. Glad I spent the same money and got the better unit.
Marcus R –
The Adina series definitely performs well and electricity usage has been reasonable. I giving 3 stars because I expected WiFi functionality out the box based on what I was comparing online.
Marcus T –
Great recommendation from the staff. They actually refused to install the smaller size I wanted because it would’ve struggled in the open layout. Came back with the proper unit and the difference is night and day. Respect for the honesty.
Priya Naidoo –
We were originally going to install a smaller unit because of budget concerns, but the team actually advised against it after seeing the space. They explained clearly why it would struggle and recommended the proper size instead. Very professional and I appreciate the honesty because the unit working perfect now.
Tia –
Working like a boss. Bedroom freezing cold now.
Corey B –
Excellent value for money. Comparable units were much more expensive.
Kareem –
Place cooling nice nice now. No regrets at all.
Ravi S –
I appreciated that the staff focused on getting me the correct size instead of just making a sale. The room cools evenly and electricity usage has been reasonable.
Denzil –
Real good buy for the price. Customer service top notch too.
Steve Buchoon –
Price is definitely an eye catcher, was very perdsuaded to purchase as I was working with a budget. Installation was cost efficient and quick, no added fees.
Rachel Jones –
I haven’t been to your establishment but the customer service experience both from the office by your rep Karishma and field techs was professional,prompt and awesome. Installation of the 12k unit purchased was swift and very neat. Would always purchase again and recommend Cool Wizard to anyone
Akeem Peters –
Every point of interaction was professional, workers are prompt and efficient….bes in the business
Glenda Seetahal –
The Adina has improved our client lounge significantly. Installation was seamless, and the technicians were professional. Customer service provided excellent follow-up, though the unit takes a few minutes to reach peak cooling.
Ryan Mohammed –
Honestly one of the best experiences I’ve had purchasing an AC. The staff recommended the proper size for my living room instead of trying to oversell me. Cooling excellent and the unit surprisingly quiet.
Dev –
Adina series really worth it yes. Cooling strong and unit running quiet whole night.
Kevon –
Installation was fast fast and the technicians cleaned up after themselves too. Real professional service.
Natasha –
The installers arrived on time and completed the installation quicker than expected. Everything neat and professional.
Sarah M –
I was looking for something budget friendly but still reliable. The Adina unit was exactly that. Great value overall.
Andre Ramnarine –
From the time I walk into the showroom the staff treated me professionally. They explained BTU sizing properly and made sure I got the correct unit for the room size. Cooling excellent so far.
Shane –
Nice clean installation and the AC cooling real sweet.
Lisa Baptiste –
Customer service followed up after installation to ensure everything was working properly. Rare to see service like that nowadays.
Jerome –
Good unit overall. Takes a little time to cool a larger room but once it reaches temperature it maintains it well.
Janelle –
Real happy with the purchase. Staff explained all the features clearly and the AC working excellent.
Luis Baptiste –
Installation crew handled business fast fast. AC cooling proper proper now.
Jen –
Breeze cold cold yes. Working smooth so far.
Maria R –
The Adina unit really surprised me. Quiet, modern looking and cools the room very quickly.
Alana –
I like that the company didn’t pressure me into buying something outside my budget. They worked with me and still delivered an excellent product.
Jerome Ali –
Cooling performance excellent and the unit runs very quietly. Only reason for 4 stars is I assumed it came WiFi ready and had to purchase the module separately. Other than that, very satisfied.
Dev –
Cooling sweet and the unit real quiet, but I think the sales team should mention more clearly that WiFi is not built in. I was able to purchase a module under their recommendation to solve my issue so overall still a good buy.
Leah M –
Good AC and installation neat neat. Only reason I didn’t give 5 stars is because they used the plug from my old unit – the unit does not come with one
Rita Samlal –
Staff explained the difference between this Adina and other brands on the market – glad I listened and the offer was excellent.
Vishanna Seenath –
From quotation to installation everything was handled professionally. The team answered every question and installation was completed neatly. Very satisfied with the Adina series.
Travis –
Adina series real underrated yes. Cooling better than my previous brand and much quieter too.
Natasha Singh –
Installation and customer service were professional from start to finish. Only little issue is the unit doesn’t include the power plug, so that was an additional expense I didn’t plan for.